Questions about Pendix.bike PRO App
- Where can I get the app?
- How do I get username and password for the app?
When starting the app you will be asked for a username=email address and a password. You can create this access data yourself. Click on the button below "Do you need a Pendix account? Registration". Then please enter your email address and password including password confirmation. You will then receive an email from us with a verification code to the specified email box. You have to enter this verification code in a last step.
- Where can i enter the verification code?
You want to start the app and can't find the input field for the verification code?
Start the app and go to "Do you need a Pendix account? Registration". In the new window you will find the item "Enter verification code" at the bottom right and click on this item. Now just enter your email address and the verification code and click on "Confirmation".
- My password does not work?
You want to start the app and have forgotten your password? You can set a new password, for example, by going to our website portal.pendix.gmbh/de/login and clicking on "Reset password" after entering your email address.
- How can I connect to the app?
Bluetooth can be activated and deactivated using the on/off switch on the Pendix. Prerequisite: The ePower has been switched on and the illuminated ring is active. For manual Bluetooth activation, the following steps must be performed: 1. Turn the support level on the ePower to "Smart" 2. Press the On/Off switch for 5 seconds. The light ring begins to pulsate red, i.e. the ePower is ready to connect to the app. 3. Search for, select and connect the ePower in the app If automatic Bluetooth is already activated in the ePower, the ePower does not pulsate red, but is ready to connect to the app as soon as the battery is switched on. Please do not establish the connection via the on-board Bluetooth menu of Android or iOS. This may result in the connection in the app no longer being able to be established.
- What can I do in case of connection problems?
In the event of connection problems with the Pendix system, briefly switching the flight mode on and off on the mobile phone can help. This automatically resets the Bluetooth connection. Afterwards please start another connection attempt in the app.
- What can I do if I can't find a Pendix system in the app?
With some mobile phones and depending on the operating system, a location release is necessary. The Pendix system can only be found via Bluetooth if location sharing for the app is activated in the operating system settings.
Please also check if you have already connected the Pendix system to the operating system. You can find this connection under the settings / Bluetooth of the operating system. Please delete this connection and only connect via the app.
- Why don't I get an update for the Pendix system?
This can have several reasons: 1) Your pendix has already the latest update 2) The app does not have the right to access the memory. Depending on the operating system, it may be necessary to store the update on the phone memory before it can be transferred to the Pendix system.
- How can I register as a service partner?
In the Pendix.bike PRO App, open the menu and proceed as follows: 1. Click on "To the Pendix Portal" 2. Log in with the access data of the Pendix.bike Pro App to 3. Select "Become a service partner" in the menu 4. Fill in all relevant fields
- Despite registration as a service partner, the functions as a service partner are not visible?
Depending on the constellation, it may take some time until you see the service partner functions. You can speed up this process by clicking on Logout under Menu and logging into the app again.
- What does blue flashing on the ePower mean?
If your ePower only flashes blue and white for a short time, then you have just disconnected or connected to your battery via an app. If your ePower only flashes blue, then there is an error in the system. Why not use our Pendix.bike PRO App and find out what the problem is in the "Diagnosis" section under "Bike". There is usually also the point "More information?", which helps you to solve simple problems yourself.
- The menu item "Update firmware" is missing from the app
This menu item is missing if the software on your ePower is older and does not yet support the update functionality. Our update program will help you here. This only applies to batteries with part number B2C.904.061 from serial number 1000000 to 1005867 or for batteries with part number B1C.904.061 from serial number 2000000 to 2003275.
- The menu item "driving profiles" is missing in the app
This menu item is missing if the software on your Pendix is older (applies to ePower 300 and 500) or does not support the driving profile functionality (applies to ePower 150). The driving profiles function is only supported by motors that have a serial number that starts with 18 or more in the first two digits and is supported in connection with an ePower 300 or 500 with USB connection. If the menu item is still missing, please check under the menu item "Update firmware" whether both the battery and the motor have the latest software version.
- Every time I start the app, I have to manually connect to ePower
Is it possible that you have not given the app access rights to the memory?
Only then can the app remember the battery.
- When starting the app the screen turns white and nothing happens anymore
Please contact app.info(at)pendix.de with your registered email address.
Do you have any more questions?
Then you can find a Pendix dealer near you here in our dealer search. Just contact him and ask him your questions.